I thought, despite their regularly awful service, that they'd never beat the time they lost my luggage 5 times out of 6 consecutive flights.
It remains to be seen but they're working hard at it. I'm in Ottawa right now trying to fly home. I get to the airport and found quickly how lucky I am to avoid checked luggage at all cost.
For those not familiar with the Ottawa airport, there are about 20 check in counters that are non-US flights at at the far end of these counters is Air Canada. When I arrived, the check in line went the full length of the counters, beyond them to the end of the airport and around a corner.
Phew, I said, I can go down to security where there is a check-in kiosk for those without checked bags. Upon arriving at said kiosk, I found that it was out of order. So, I went back upstairs and navigated my way through the angry and annoyed to the other kiosks, I waited in line for those because 4 out of 10 were out of order. The machine refused to let me select a seat and wouldn't print me a second boarding pass for my connection to Fredericton but, at least, I had a pass and no checked bags.
After sitting around for a while, and watching in astonishment as the line continued to grow, Air Canada announced over the PA - for the first time in at least the half hour I'd been there - that their computers were on the fritz and causing delays. There was no "sorry" or "thanks for your understanding" included in the announcement.
I wasn't sure if this was the same reason why, despite the fact that less than half of the flights on the board were Air Canada, 7 of 8 delayed flights had "AC" in front of them or not.
Upon going to my gate and seeing the time for my own delayed flight, I saw another flight was delayed so much it was departing for my destination 4 minutes before mine had been scheduled to. I approached the agent, waited in line, and attempted to inquire if I could get on that flight so as to make my connection. Upon reaching her, I was informed that her shift had ended 5 minutes before so she was leaving. How's that for customer service!?
Now, I'm sorry, but I work in the service industry. When my clients need help, through no fault of my company, I stay late to help them. These mopes won't stay more than 5 minutes when it is their system failure!?
I'm now on my flight, whether I'll make my connection or sleep in a terminal remains to be seen. I'll keep you posted.
In the meantime, share your Air Canada horror stories below.
UPDATE: Saved by dumb luck. My flight is scheduled for 8:30, I land at 8:02. I think it may be close but doable. Pilot announces that there is no gate, there will be a "five minute" wait. Finally get inside terminal at 8:27. I push my way to the Fredericton gate - fortunately the next one over. I ask the agent "have you boarded yet?". She responds "no". I'm confused. She asks "coming from Ottawa?". Me: "yes?". Her: "it is the same crew". So I've waited 8 minutes and they are now calling for boarding. Go figure.